1. Introduction

This Privacy Policy sets out how A.C. Whalan & Co. Pty Limited (ACW), including related entities, collects, uses, discloses, and protects personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy applies to all individuals who interact with ACW, including customers, employees, contractors, and third parties.

  1. Collection of Personal Information
  • Types of Personal Information

We may collect personal information such as names, contact details, addresses, email addresses, financial information, and other relevant information necessary for the purposes of providing our products and services.

  • Collection Methods

Personal information may be collected through various channels, including our website, mobile applications, forms, surveys, in-person interactions, and third-party sources where permitted by law.

  • Purpose of Collection

We collect personal information for the primary purpose of providing our products and services, responding to inquiries, managing customer accounts, processing payments, conducting marketing activities, and complying with legal and regulatory obligations.

  • Consent

By providing personal information to us, individuals consent to the collection, use, and disclosure of their personal information as outlined in this Privacy Policy.

  1. Use and Disclosure of Personal Information
  • Use of Personal Information

Personal information may be used for the purposes stated at clause 2.3. This may include communication with individuals, customisation of services, internal record keeping, and improving our products and services.

  • Disclosure of Personal Information

We may disclose personal information to third parties such as service providers, business partners, financial institutions, and regulatory authorities, to fulfill the purposes for which the information was collected. We will take reasonable steps to ensure that these third parties handle personal information in accordance with applicable privacy laws.

  1. Data Security
  • Protection Measures

We employ reasonable security measures to protect personal information from unauthorised access, disclosure, alteration, or destruction. These measures include physical, technical, and administrative safeguards, such as encryption, firewalls, access controls, and staff training.

  • Data Retention

Personal information will be retained for as long as necessary to fulfill the purposes for which it was collected or as required by law. When personal information is no longer required, it will be securely destroyed or de-identified.

  1. Access and Correction

Individuals have the right to request access to their personal information held by us and to request corrections if it is inaccurate, incomplete, or out of date. Requests for access or corrections should be submitted in writing, and we will respond within a reasonable timeframe.

  1. Direct Marketing

We may use personal information to inform individuals about our products, services, promotions, and events. Individuals can opt-out of receiving marketing communications by following the unsubscribe instructions provided in the communication or by contacting us directly.

  1. Cross-Border Data Transfers

In certain circumstances, personal information may be transferred or accessed by our affiliates, service providers, or business partners located outside of Australia. We will take reasonable steps to ensure that appropriate data protection measures are in place to safeguard personal information when transferred internationally.

  1. Complaints and Contact Information

Any concerns or complaints regarding the handling of personal information should be directed to our Privacy Officer(s). We will investigate and respond to complaints promptly and in accordance with applicable privacy laws.

  1. Policy Updates

This Privacy Policy will be reviewed periodically, and any updates will be posted on our website. We encourage individuals to review this policy regularly to stay informed about how we collect, use, and protect their personal information.

  1. How to Contact Us

The Privacy Officer(s)

A.C. Whalan & Co Pty Ltd

573 Putty Rd, Mt Thorley NSW 2330

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone: 02 6571 0600

By continuing to interact with ACW, individuals signify their acceptance of this Privacy Policy and consent to the collection, use, and disclosure of their personal information as outlined herein.